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E-commerce

About The Client

While implementing the platform, it quickly became evident that there was a need to streamline customer inquiries and support requests efficiently. Handling large volumes of customer queries often resulted in delays and potential user frustration.
To address this challenge, Jaxel introduced the Pegbo AI Assistant, powered by LLM (Large Language Models). This AI Assistant harnesses advanced natural language processing to comprehend and promptly respond to customer inquiries.

Location: USA

Employees: >100 000

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Project

To develop from the scratch the system with the simple and easy to use interface, both commerce frontend for renting and admin interface for contractors.
The system will include a robust commerce frontend that facilitates the renting of heavy equipment, allowing users to easily browse, compare, and select machinery based on their specific needs. Additionally, an intuitive admin interface will be developed for contractors, enabling them to manage their inventory, track rentals, and analyze performance metrics efficiently.

Our Services

Software Development

Cloud Transformation

Technology Consulting

Technologies used

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Implementation & Architecture

04
Database Management

MongoDB was chosen for storing customer inquiries and responses, facilitating quick data retrieval.

05
API Integration

RESTful APIs enabled seamless communication between the AI Assistant and Jaxel’s customer support database.

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Solution

In response, Jaxel partnered with Pegbo to deploy the Pegbo AI Assistant, a sophisticated solution powered by Large Language Models (LLM) and employing advanced natural language processing (NLP) techniques.

Results

The deployment of the Pegbo AI Assistant brought transformative results to Jaxel's customer support operations:

01
Reduced Response Times

With the AI Assistant, Jaxel saw a dramatic decrease in the time taken to respond to customer inquiries, enhancing the overall user experience.

02
Enhanced Customer Satisfaction

The ability of the AI Assistant to provide prompt and accurate responses led to a significant improvement in customer satisfaction scores.

03
Operational Scalability

The AI Assistant's capacity to handle a large volume of routine inquiries autonomously allowed Jaxel to scale its operations without linearly increasing the size of the support team.

04
Competitive Edge

The improved efficiency and quality of customer support furnished Jaxel with a substantial competitive advantage, contributing to its growth and success in a bustling market.

Conclusion

The collaboration between Jaxel and Pegbo to implement the AI-powered Pegbo AI Assistant marks a significant milestone in customer support. By leveraging cutting-edge AI and NLP technologies, Jaxel has not only overcome the challenges of managing customer inquiries but also set a new standard for excellence in customer service. This case study exemplifies the transformative impact of innovative solutions on business operations, customer satisfaction, and market competitiveness.

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