About The Client
Our client, a pioneering technology firm, specializes in integrating artificial intelligence (AI) into business operations, enhancing efficiency, decision-making, and growth across industries such as finance, healthcare, retail, and manufacturing.
They offer tailored solutions in predictive analytics, natural language processing, and custom AI applications, aiming to provide businesses with a competitive advantage, improve customer interactions, and streamline operations.
Location: USA
Employees: > 10 Employees
Project
NEWO.AI had an MVP of their platform and requested Jaxel to partner to migrate the infrastructure into Google Cloud, migrate legacy services, and develop new services and functionality.
Our Services
Cloud Transformation
Software Development
Technology Consulting
Technologies used
Implementation & Architecture
API Gateway
Introduced a single API entry point to enable more flexible routing, isolation, security, and rate limiting.
Event-driven architecture
Implemented Kafka-powered distributed event driven architecture to solve coupling issues and improve scalability overall reliability.
Real-time AI-powered text chat
Implemented components of the AI-powered chat flow that uses conversation history and facts as the context.
Real-time AI-powered voice dialog
Implemented components of the AI-powered voice dialog flow that uses conversation history and facts as the context.
Knowledge Base
Implemented a knowledge base engine that collects facts from different sources and provides context for the LLM.
Solution
Initial Discovery Phase
Jaxel initiated the project through a detailed discovery process, engaging with stakeholders, understanding user needs, and analyzing competitors to define the scope and requirements. This approach ensured that the tailored solution aligned perfectly with the client's objectives and market expectations.
Strategic Resource Allocation
Jaxel maintained project momentum by providing skilled engineering resources, including AI specialists and software engineers. Their strategic resource management helped the team tackle challenges efficiently and stay on schedule.
Integration of AI-powered Chat and Dialog Features
Jaxel's solution centers on AI-powered chat functions, employing natural language processing and machine learning. The result is an intuitive chat interface that enhances user engagement and satisfaction through immediate, accurate, and contextually relevant responses.
Results
Delivery Excellence
Jaxel implemented a dynamic staffing approach, which was key in managing projects with complex requirements and stringent timelines. This strategy involved flexible scheduling, cross-training employees for multiple roles, and leveraging freelance expertise when necessary.
Boosted Customer Happiness
By incorporating AI Assistants into their customer service framework, Jaxel was able to offer more personalized and accurate responses to customer inquiries. These AI-powered assistants were trained on a vast array of scenarios, enabling them to understand and address customer needs effectively.
Operational Streamlining
Automation played a pivotal role in transforming customer service operations. By automating responses to routine inquiries, the Client was able to streamline its customer service process, reducing the workload on its staff.
Sales Growth
The improvements and capabilities introduced by Client's platform had a direct impact on its market performance. Enhanced features and functionalities made the platform more attractive to potential customers, leading to an increase in user adoption..
Conclusion
Jaxel's strategic initiatives, including a flexible staffing model and AI-powered customer service, have driven success. These improvements boosted satisfaction and attracted more customers, partners, and funding. Jaxel's commitment to innovation, efficiency, and customer focus, coupled with its adaptability, positions it for continued growth and leadership in the digital age.
Software Development
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