← Case Studies
Artificial Intelligence

About The Client

Our client, a pioneering technology firm, specializes in integrating artificial intelligence (AI) into business operations, enhancing efficiency, decision-making, and growth across industries such as finance, healthcare, retail, and manufacturing.
They offer tailored solutions in predictive analytics, natural language processing, and custom AI applications, aiming to provide businesses with a competitive advantage, improve customer interactions, and streamline operations.

Location: USA

Employees: > 10 Employees

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Project

NEWO.AI had an MVP of their platform and requested Jaxel to partner to migrate the infrastructure into Google Cloud, migrate legacy services, and develop new services and functionality.

Our Services

Cloud Transformation

Software Development

Technology Consulting

Technologies used

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Implementation & Architecture

04
Real-time AI-powered voice dialog

Implemented components of the AI-powered voice dialog flow that uses conversation history and facts as the context.

05
Knowledge Base

Implemented a knowledge base engine that collects facts from different sources and provides context for the LLM.

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Solution

Results

01
Delivery Excellence

Jaxel implemented a dynamic staffing approach, which was key in managing projects with complex requirements and stringent timelines. This strategy involved flexible scheduling, cross-training employees for multiple roles, and leveraging freelance expertise when necessary.

02
Boosted Customer Happiness

By incorporating AI Assistants into their customer service framework, Jaxel was able to offer more personalized and accurate responses to customer inquiries. These AI-powered assistants were trained on a vast array of scenarios, enabling them to understand and address customer needs effectively.

03
Operational Streamlining

Automation played a pivotal role in transforming customer service operations. By automating responses to routine inquiries, the Client was able to streamline its customer service process, reducing the workload on its staff.

04
Sales Growth

The improvements and capabilities introduced by Client's platform had a direct impact on its market performance. Enhanced features and functionalities made the platform more attractive to potential customers, leading to an increase in user adoption..

Conclusion

Jaxel's strategic initiatives, including a flexible staffing model and AI-powered customer service, have driven success.  These improvements boosted satisfaction and attracted more customers, partners, and funding. Jaxel's commitment to innovation, efficiency, and customer focus, coupled with its adaptability, positions it for continued growth and leadership in the digital age.

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Software Development

Case studies

Software Development

Cloud Transformation

Technology Consulting

Pegbo

While implementing the platform, it quickly became evident that there was a need to streamline customer inquiries and support requests efficiently. Handling large volumes of customer queries often resulted in delays and potential user frustration.
To address this challenge, Jaxel introduced the Pegbo AI Assistant, powered by LLM (Large Language Models). This AI Assistant harnesses advanced natural language processing to comprehend and promptly respond to customer inquiries.

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Software Development

Technology Consulting

Uone

Our client, a worldwide organization, empowers the next generation of professionals through innovative technology that seamlessly connects students, educators, and industry leaders. This collaboration results in the creation of meaningful internship opportunities, fostering career growth, and playing a pivotal role in shaping the future of work.
Jaxel has successfully undertaken the comprehensive development of the platform from scratch, enhancing it with cutting-edge AI capabilities and machine learning.

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Software Development

Technology Consulting

Twinfinity

Twinfinity® (Sweco AB) is a cloud-based platform designed for creating digital twins, primarily focused on the property management sector. It combines digital 3D models with various types of property data, such as business, operational, and climate information, allowing users to gain insights into the performance of buildings and entire property portfolios.

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Software Development

Cloud Transformation

Technology Consulting

Nike

Nike, Inc. is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services.

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Cloud Transformation

Big Data & Analytics

Software Development

Technology Consulting

Tactical Gym

Tactical Gym is a fitness center that focuses on personalized CrossFit training classes and functional movement. The facility is dedicated to empowering individuals of all fitness levels by providing tailored workout plans that emphasize strength, endurance, and mobility.
Additionally, it fosters a supportive community environment where members can thrive together, promoting motivation and accountability through group classes and social events.

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Software Development

Technology Consulting

Bernard Health

The organization specializes in leading clinical trials and research to evaluate the quality of life and patient-reported outcomes related to therapies, devices, and novel interventions. Utilizing rigorous qualitative and quantitative methodologies, they deliver high-quality, tailored research services along with health psychology expertise.
Additionally, they conduct psychosocial investigations in clinical trials to complement biomedical and safety outcomes, ensuring a comprehensive understanding of patient experiences.

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Cloud Transformation

Software Development

Technology Consulting

Prosper

Prosper Marketplace is an innovative online lending platform that connects borrowers with individuals and institutions looking to invest in consumer credit.
Founded in 2005, it has established itself as the first peer-to-peer lending platform in the United States, facilitating over $27 billion in loans to more than 1.7 million consumers. With a mission to advance financial well-being, Prosper offers affordable fixed-rate personal loans and leverages advanced technology to streamline the lending process for both borrowers and investors.

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